Last Updated: October 19, 2026
Below is a list of subprocessors we work with and the purpose for why we use their services.
Name
Country
URL
Services Provided
Data Stored
Amazon Web Services
United States / Canada
Data storage for user generated assets.
User generated files.
Canny.io
United States
Product feedback collection from customers.
Emails addresses, names and product suggestions.
Peaberry Software Inc. (trading as Customer.io)
United States
Customer marketing emails and in-app messaging.
Emails addresses, names and in-app actions.
DigitalOcean
United States (servers in multiple locations)
Cloud infrastructure.
All Pastel's data used within our application.
Intercom
United States
Live chat with customers on our website.
Emails addresses, names, visitor IP address and estimated geographic, other personal details individuals choose to share as part of support conversations
Fly.io
United States
Cloud infrastructure
No data stored, hosts Pastel’s production applications.
Sinch AB (Mailgun)
Sweden
Transactional email delivery.
Names and email addresses
Mixpanel
United States
Product analytics.
User profiles, email addresses, non-exact locations, Pastel product analytics.
PartnerStack
United States
Partner / referral program.
User profile, revenue numbers.
Paddle.com (ProfitWell)
United States
Subscription analytics.
User profile, revenue analytics.
Retool
United States
Internal tools used by our team.
No data stored. Has access to application data.
Stripe
United States
Credit card processing.
First Name, Last Name, Email Address, Billing Address
Survicate
Poland
In-app NPS and email-based surveys.
User emails and survey responses.
If you would like to read about our data handling practices you can find more information in our Privacy Policy.
